International

We proudly ship to most international destinations. We currently use UPS & USPS. If you would like to use your own forwarder, please contact us.

SHIPPING POLICY: Please note that you are accepting this policy in its entirety by placing an order with ImpulseSalesUsa.com

Our products are shipped "Freight on Board Origin", Stamford, Connecticut, USA. This means that title passes at origin, and buyer has total responsibility over the goods while in shipment. Buyer takes ownership (title and control) of the goods at the origin and is responsible for transportation of the goods beyond this point. The buyer files insurance claims (if any). That is, we guarantee that packages sent to domestic/international destinations are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.

The buyer is encouraged to arrange for their own delivery using their preferred carrier, if at all possible. Since, many customers find it inconvenient to arrange for their own shipping, we as a courtesy to you, will assist you in finding a shipping service by presenting various shipping options through our website and assist you in any way possible. In exchange for this courtesy, buyer agrees to hold harmless ImpulseSalesUSA.com, for any processing errors that may occur while preparing your shipment for delivery. Once we receive your order, on occasion, it can take up to and/or around 5-7 business days to ship your order depending on whether we are between replenishment of our stocks on hand.

On international shipments, ImpulseSalesUSA.com is not responsible for any customs duties, VAT or customs clearance processing/brokerage fees incurred in the destination country. We do not maintain or provide information concerning the assessment of customs duty in other countries, and customers should therefore obtain information from their local customs authorities before ordering. The duties, taxes, and fee, if applicable, are not included in the postage paid by you, and must be paid by buyer directly.

*INSURANCE:

On international shipments, Special Drawing Rights or SDR value is used to calculate package reimbursement claims. SDRs are defined in terms of a basket of major currencies used in international trade and finance. At the time of this writing, claims are reimbursed at 0.6320 per $1 USD, but are subject to change. For example, a claim filed for a package insured for $200 USD would only be reimbursed $126.40 USD. Additionally, shipments are reimbursed per any carrier criteria and regulations, less shipping costs. We are not responsible for any shortages to your claim.

MISSING SHIPMENTS/FAILED DELIVERY:

Regrettably, international shipments have to pass through customs checkpoints that sometimes delay delivery of your order for days and sometimes even weeks. Please know that neither ImpulseSalesUSA.com, nor the carrier - or any other postal service - is responsible for local customs procedures and processes, and therefore cannot be held responsible for delays.

If a product should not be delivered 25 days after its shipping date, you must request an Undelivered Product Form and email it to us by the 30th day from the ship date to be eligible to file a claim. We will help you to file an inquiry with the carrier's Claims and Inquiries Department on your behalf. After the 30th day from the ship date, we will consider the package delivered and no claim will be authorized. Responses from the Claims and Inquiries Department take at least 60 days to process as they have to trace the entire chain of delivery from country-to-country, and post office-to-post office. Therefore, if your shipment should go missing, it can take as much as 3 months to clear the matter up.